Private Policy
Privacy Policy
All personal information provided on this website and/or to UV Lamps Europe directly, will be held in strict confidence. Your privacy is important to us. We will not sell, trade, or pass on any personal or business information provided by our customers. Personal information we require on this website is needed for securely processing any online requests and for contacting you about your requests. All personal information is used exclusively for that purpose.
For orders placed directly with a UV Lamps Europe representative, we make your name and address available to companies such as Couriers and Postal Service or any other freight carrier we may use for purposes of shipping and tracking merchandise only. Under no circumstance are these business affiliates allowed to use your personal information for any other purpose.
Warranty Products Policy
To view our Warranty Statement please click here.
Credit Card Policy
UV Lamps Europe accepts all major credit cards. If you are placing an order directly with a UV Lamps Europe representative, your credit card information will be used solely for the purpose of processing that payment. We do not share any credit card information with any other source outside of UV Lamps Europe with the exception of our PCI compliant financial institution. This information is not stored and will be held in strict confidence.
Cancellation Policy
UV Lamps Europe takes pride in shipping most “in stock” orders within the same business day of receiving the order. If you cancel the order prior to it being processed, we will gladly do so free of charge. However, if your order has already been shipped we will not be able to cancel the order. You may return the order in accordance with our Return Policy.
Shipping Policy
Because of the fragile nature of our products, we use a custom made heavy duty cardboard package to fit specific UV lamp and quartz sleeve products to ensure safe delivery. UV Lamps Europe ships “in stock” orders the same day it was received. Orders must be received by 2:00 pm to ensure same day shipping. Orders are shipped via courier or any other approved freight carrier. Shipping rates are based on actual cost and depend upon weight and destination.
Damaged Products Policy
It is extremely important and your responsibility to inspect your merchandise the day it is received. If products are delivered damaged, you should immediately notify the carrier and sign for the goods as damaged. Contact UV Lamps Europe immediately when there is evidence of shipping damage to avoid any problems with filling a claim, and/or for receiving a replacement. All damaged merchandise must be kept in its original packaging and set aside until the claim is resolved.
Replacements will be sent only if the damaged product(s) was reported, signed for as damaged and photographic evidence of the damage submitted to UV Lamps Europe.
UV Lamps Europe cannot be held liable or responsible for stolen products or damaged products after they have arrived at your location.
Returns/Exchange Policy
All returns must be unused, unopened and returned in its’ original packaging with all documentation. Returns must be received within 30 days from the date of purchase. Prior authorization is required for all returns and freight must be prepaid. Please call your UV Lamps Europe representative for authorization and to request a Return Goods Authorization (RGA) form. Once your request has been accepted, you will be emailed an RGA number. This number needs to be marked on the outside of the returned box. Returned goods may be subject to a 25% restocking fee. Depending on the circumstance a restocking fee may be waived; however you must contact your UV Lamps Europe representative directly.
UV Lamps Europe will inspect all returned goods when received, and if considered to be in a resalable condition a credit will be issued on your account. Furthermore, special orders and custom orders are not returnable and a credit will not be issued.
UV Lamps Europe allows exchanges if you ordered an incorrect product. Freight charges for returning the product and for the shipment of the new product is the customers’ responsibility. UV Lamps Europe shipping department is upheld by strict quality control procedures ensuring that your order was fulfilled accurately. However, if UV Lamps Europe sends an incorrect product, a replacement will be sent out immediately and all freight charges will be allowed.
